We want you to enjoy yourself while knowing you’re in capable hands.

Here are some FAQ from our past clientele. Drop us a line if you have any questions or would like to get pricing for our services.

FAQ

  • Our Mission
    Our mission is to work with you to help you figure out what your day will look like and how to plan for the best possible photos so you can enjoy the creative experience to the fullest. 
  • What is a photoshoot?

    That means something different to each person. Figure out what you want to achieve with it and what it means to you and we use that as a starting point for planning.

  • How do you prefer to communicate?

    We use everything available to us to keep in touch; email, phone, text, Skype, Zoom, Whatsapp, Facebook, Instagram, you name it. However, if it’s for something important that we might need to reference for your project, email is our preferred medium.

  • How do I book a date?

    Head on over to our contact page and send us a message with as many details as you can think of! We’ll figure out a time to either meet in person or over video chat if you prefer. Finding a great personal fit is crucial for the type of natural, intimate images that we create, so we prefer always to have a consultation to talk more about your needs. Once we’ve had a chance to meet, to book a date we require a deposit of 30% and a signed contract to explain all the legalese in easy to understand terms. Bookings are made on a first-come, first-served basis and a date is not booked until we’ve received the contract and the deposit.

  • Any general tips?

    The best advice we can give you is to be authentic, have fun, relax and remember this is about you, your brand, or product. 

  • What is your policy for rescheduling due to bad weather?

    While we’ve shot in every type of weather out there, our personal aesthetic definitely leans towards warm, sunny days. This is why we check in advance the weather but unexpected weather could happen. For this reason, we are always willing to reschedule sessions due to unideal weather. It’s always good to hope for the best and prepare for the worst. We’ll figure it out!

  • What is your cancellation policy?

    Cancelations are a tough situation that nobody wants to encounter, but we need to have a plan just in case. Because of the nature of this service, most bookings happen well in advance and dates cannot typically be filled with a late cancellation. Once you’ve booked with us, we turn away all other inquiries for that date and as such, we need to be protected in the event of a cancellation for the lost work and revenue. To accommodate all of this as best as possible, while aiming to be fair to both our clients and ourselves, we require a 30% non-refundable deposit due at signing in case of cancelation.

  • What do you charge for travel?

    We love traveling and shooting in new places, we aim to make bringing us to wherever you’re going as accessible as possible. This means we don’t charge you for our travel time, just our direct travel expenses like gas, food, airfare, accommodations etc. Every location is different and travel expenses can vary throughout the year, so contact us for more details.

  • How long will it take to get my photos?

    This depends on the project, workload we have, and your needs. 

  • How do I get my photos after?

    Your photos will be delivered to you in an online gallery. From the gallery, you can choose the ones you want to be retouched. 

  • How much retouching do you do?

    Depending on the package you select we provide a certain number of retouched images. Every image you select for retouching is individually edited for color, contrast, exposure and style. Some images occasionally require a little more finessing for temporary things like blemishes. Heavy facial retouching, wrinkle removal or body reshaping are only included upon request by the client on the images they desire. If you desire extra retouched pictures than what your package comes with they are available for an additional fee.

  • Will my photos show up on your website?

    As photographers and creators, it’s important for us to be able to show our existing body of work to attract new clients and show what we can do! It usually is expected to see highlights from our shoots with our clients to show up on our website, portfolio, and social media.

  • Am I allowed to put my photos online?

    Of course! We know as well as anyone that the main way people like to share their images these days is online. We only ask that anywhere that you share our images that you would credit or tag us and/or our website to provide credit for the artwork we’ve created, and that if uploading to a service like Instagram that you would not apply filters overtop the carefully crafted edits we have provided for you.

  • Am I allowed to print the photos that you deliver to me?

    100% Yes.

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